Our goal is to help you create, distribute and enjoy amazing branded products— headache free. If there are ever issues with your orders, we'll do our best to correct the problem as quickly and efficiently as possible.
We take great care to make sure you get multiple opportunities to review, amend and approve the colors, artwork and sizes of your order before it goes into production— we want your swag created exactly to your specifications. Therefore, once your order is put into production, all sales are considered final and items cannot be returned or refunded outside of limited circumstances.
When are Swag orders eligible for refunds?
If part of your order is broken or damaged, you'll need to help us resolve the situation by taking clear pictures of the affected items. We will attempt to replace anything that's broken. If we can't replace them, we will issue a refund or credit for the broken items. Please note that some breakable items may be exempt, based on the information provided when you ordered.
If items in your order are defective, we will replace those items if possible, or issue a refund or credit to their amount. You'll need to send all defective items back to Swag.com.
If your logo or decoration is incorrect, we will work to create replacement items corrected artwork if possible, or issue a refund or credit. In order to process these requests, we need photos of the affected items, and may also require you to send the items back to Swag.com.
If items are missing from your order, we will attempt to replace them, or issue a refund or credit in the amount of the missing items.
What about errors with shipping?
Swag.com is not responsible for refunding or crediting shipping errors if:
An incorrect address is provided
The recipient is unresponsive/unable to receive the package
The recipient is no longer available at the provided address
The recipient refuses to accept delivery of the package
Third party items stored and shipped from our warehouse that are lost or damaged can not be replaced and are not eligible for refunds/credits since they were not produced by Swag.com.
How do I request a refund or credit for my order?
All requests for a refund or credit must be submitted to the rep assisting with your order, or to support@swag.com within 30 days of your order delivery date.
Our support team will process your request and respond with next steps in no more than ten business days.
In order to receive a refund or credit, you'll need to send all impacted items back to Swag.com. We'll provide a return shipping label to make this as easy as possible. Please hang on to your Swag.com items while we are working with you to resolve your issue!
For more information or to begin a refund or return process, please reach out to support@swag.com, or to the rep who assisted you with your order.